R9d8CcQ5RXGy%7hL7SCikA.jpg

CUSTOMER CARE

Spencer Ceramic Collections are currently all made from stoneware that are thrown on the wheel and also hand-built. Some of the pieces are decorated with glazes and fired at 1260 degree celsius. They are all food safe.

Unlike mass-produced ceramics, all of my collections are made carefully by hand and washing them by hand is always recommended.  Dishwasher use in a longer period may shorten their lifespan.

With the tableware or other pieces, please avoid the extreme hot or cold condition such as using in an oven or a freezer, which could cause thermal shock and may result in breakage.

PRIVACY & SAFETY

Your privacy is important to Spencer Ceramics

 

Craig Spencer (Spencer Ceramics) (referred as "I" "my" and "me") is a sole trading small business. 

I respect your own personal information and privacy. Under no circumstances is your information ever sold or rented to a third party.

THIRD PART SERVICE & PAYMENT PROVIDERS

In order to fulfil your order on the online shop or sales at the events on a face to face basis, your information may be shared on a third party services and payment providers as following;

My website and online shop are hosted on WIX. Inc. (WIX) They provide me with the online e-commerce

platform that allows me to sell my products to you. Your information is stored securely by WIX when an order has been placed. 

WIX uses third party payment providers to assist in proceeding your personal information in order to complete your order via my online shop. They only collect information that is required for purchase related transaction, and this will be done either by PayPal or Stripes. 

When you purchase my products directly on a face to face events, I may occasionally use the payment service, Squarespace. Inc. (Squarespace). Your information will be collected to the extent necessary to perform these services.

I share your information to other service providers such as Australia Post and other courier services, in order to complete your order request. This is only to the extent necessary to perform these services

HOW I COLLECT YOUR INFORMATION AND WHERE I STORE IT

Your name and email address are collected by Google mailing list service provider that I use, if you signed up to my mailing list via the store. Occasionally I collect your personal information directly from events I attend or via email enquiry, but this is limited throughout the year.

I collect further information such as your postal address in order to fulfil your request and customer support when orders are placed. 

When you provide your personal information to sign up to my newsletter, place an order or send / reply to a message, I understand that you consent to my collecting information and using it for that specific purpose only. 

YOUR RIGHT TO ACCESS & DELETE

When you place an order or sign up to my newsletter with Spencer Ceramics, your information will be on my record unless and until you ask me to delete the information. You can do this at anytime by email to;

 

info@spencerceramics.com.au


CONTACT ME

If you would like to correct, amend or delete any of your personal information I have, or simply you would like more information about my products, you can always contact me by email, at:

 

info@spencerceramics.com.au

WHOLESALE INQUIRIES

Please email through your company details if you are wanting to enquire about wholesale with Spencer Ceramics.

info@spencerceramics.com.au

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments